job vacancy at Customer Service

Customer Service Rep Job Duties and Responsibilities

• Directly responsible for processing orders for assigned customers based on current agreements and quality standards and communicates requests to Operations Department.
• Handle any after-hour issues that may arise.
• Establish and maintain a working relationship with assigned customers and their representatives while keeping Customer Service Manager informed of any problems or potential problems that may create any alterations to quality procedures.
• Communicate requests such as audits, visits and meetings to appropriate Departments.
• Responsible for completing and reporting month-end closing process as per the established guidelines and determined timeframe. This includes maintaining accurate inventory numbers on customer database throughout the month and works in conjunction with the Inventory Supervisor to resolve discrepancies.
• Organize and maintain files of assigned customer orders, completed and pending, as well as correspondence.
• Participate in any required regulatory, quality process, job enhancement, customer directed training or the preparation of special reports as required by the Customer Service Manager.
• Effectively manage large amounts of incoming calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions or alternatives within the required time frame and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and documents
• Follow communication procedures, guidelines and policies

Qualifications for Customer Service Rep Job

• Diploma in Customer Service or any other related discipline.
• At least 3 years of relevant experience in a logistics company.
• Excellent communication skills, both written and verbal skills are essential for this role.
• Must be computer literate
• Candidate must be able to operate Microsoft Word and Excel programs efficiently